Privacy: What We Do With Your Details
What happens to my name and number when I send an enquiry?
We use your details to quote, deliver and invoice your order, and for nothing else. We do not sell them, and we do not share them for advertising. This page explains how we handle your details under Kenya's Data Protection Act, 2019.
What we collect
When you send an enquiry by WhatsApp, the quote form, email or phone, we store what you send us:
- Your name, and your phone or WhatsApp number
- Your email address, if you use email or the form
- The items, sizes and quantities you ask for
- The delivery town or site, and the date you need it
- Photos you send, such as a label or an old part
When you pay by M-Pesa, the confirmation shows us your name and number. We never see your PIN.
Why we use it
- To send you a written quote
- To arrange delivery to your site or your town
- To issue your invoice and receipt
- To answer questions about an order after it arrives
- To keep the business records Kenyan tax law requires
We only message you about your enquiry or your order, unless you ask to hear from us.
Who else sees it
Only the people who handle your order, and the services that carry it:
- WhatsApp, if you message us there
- Safaricom, if you pay by M-Pesa
- Our web host and email services
- The courier, bus company or clearing agent that moves your goods, who get only what delivery needs
Some of these services store data outside Kenya.
How long it is stored
Orders, quotes and invoices are kept for as long as Kenyan tax law requires us to keep business records.
Enquiries that do not become an order are deleted after 12 months. Photos you send are kept with the enquiry they belong to.
Ask us to delete your details sooner and we will, unless the law says we must keep them.
Your rights
Under the Data Protection Act, 2019, you can ask us:
- What details we have about you
- To correct anything that is wrong
- To delete your details
- To stop using them for anything other than your order
Send the request by WhatsApp to 0701 475 000, or by email to sales@belayrigging.com. If you are not happy with our answer, you can complain to the Office of the Data Protection Commissioner.
Staying safe when you pay
We never ask for your M-Pesa PIN or a password.
Payment details come on your written quote, in the same WhatsApp thread, from 0701 475 000. Our till never changes.
We never message you to say our payment details have changed. If anyone does, it is not us. Stop, and call 0701 475 000 before you pay.
See how we work for the full order steps.
Questions about your details
Send them to sales@belayrigging.com or on WhatsApp. This page was last updated on 28 September 2026.
Closed. Send an enquiry and we pick it up when we open.